Oracle Service

SERVICE DESCRIPTION

Description:

The Oracle Service provides an Enterprise Edition Oracle database for client use. The Oracle database is an object relational database management system (RDBMS), produced and supported by the Oracle Corporation. The Oracle database was originally developed in 1977 and is one of the most widely-used relational database engines.

It was the first database to use structured query language (SQL) on a commercially available basis. Oracle is a fully scalable relational database architecture and is feature rich, providing many opportunities for robust database processing.

This service includes 3 environments for development, quality assurance, and production (DEV/QA/PROD).

Standard Support is included with the service and Extended Support may be purchased as an add-on to our standard service.

SLA Standard link:

Standard SLA

SLA Extended link:

Extended SLA

Available To:

Department, UCOP, other UCs

Costs:

Standard: $510.00/month
Extended: $906.00/month

Billing Code:

Standard billed as "DB-ORAC"
Extended billed as: "DB-ORAC-EXT"

Oracle Service has two levels of service: Standard and Extended.


Dedicated Service Levels Standard Extended
Price Per Month $510.00 $906.00
10 GB of Storage (3.3GB - DEV/QA/PROD) Included Included
Additional Consulting at $126/hr Available
Available
Dev, QA and Prod environments Included
Included
Secure Yes
Yes
Hosted on VM servers running Red Hat Enterprise Linux version 6 on a dedicated ESX VMware Cluster Yes Yes
Servers hosted in IST Data Center Yes
Yes
Service availability for Production instances 99% of the year Yes
Yes
Consulting Included 4 Hours* 44 Hours**
Production Support Hours M-F, 8am-5pm 24x7
Add-on for dedicated instance
Price per month per instance

$216.00

$216.00
Add-on for dedicated VM
Price per month per instance

$633.00 $633.00
Add-on for additional storage with backups in 5GB increments
Price per month per 5GB


$3.60 $3.60


* 4 Hours consulting for database administration support per year:
  • initial database configuration
  • integration into the technology stack
  • year-long support for simple tickets and questions

** 44 Hours consulting for database administration support per year:
  • initial database configuration and integration into the technology stack
  • support for application upgrades and database administration consulting
  • support for scheduling and implementing patching and upgrades based on the customer's schedule
  • responding to off-hour emergency events
  • attending customer meetings
  • special monitoring or reporting requests