SQLServer Service

SERVICE DESCRIPTION

Description:

The SQL Server Service provides an enterprise level Microsoft SQL Server database environment for client use.

SQL Server (also " MSSQL") is a relational database management system (RDBMS) produced and supported by Microsoft. It was originally developed by Microsoft, Sybase and Aston-Tate in 1989, and is a fully-featured database capable of handling the most demanding transaction processing.

This service includes 3 environments for development, quality assurance, and production (DEV/QA/PROD).

Standard support is included with the service (includes 4 hours/year consulting) and Extended support (including 44 hours/year consulting) may be purchased as an add-on to the service.

SLA Standard link:

Standard SLA

SLA Extended link:

Extended SLA

Available To:

Department, UCOP, other UCs

Costs:

Standard: $322.00/month
Extended: $718.00/month

Billing Code:

Standard billed as: "DB-SQLSV"
Extended billed as: "DB-SQLSV-EXT"

SQLServer Service has two levels of service: Standard and Extended.


Dedicated Service Levels Standard Extended
Price Per Month $322.00 $718.00
10 GB of Storage (3.33GB for DEV/QA/PROD) Included Included
Additional Consulting at $126/hr Available
Available
Dev, QA and Prod Environments Included Included
Hosted on VM Servers running Windows 2016 on a dedicated ESX VMware cluster Yes Yes
Servers hosted in IST Data Center Yes Yes
Service availability for Production instances 99% of the year Yes
Yes
Consulting Included 4 Hours* 44 Hours**
Production Support Hours M-F, 8am-5pm 24x7
Add-on for dedicated instance
Price per month per instance
$521.00 $521.00
Add-on for additional storage with backups in 5GB increments
Price per month per instance
$3.60 $3.60

* 4 Hours consulting for database administration support per year:
  • initial database configuration
  • integration into the technology stack
  • year-long support for simple tickets and questions

** 44 Hours consulting for database administration support per year:
  • initial database configuration and integration into the technology stack
  • support for application upgrades and database administration consulting
  • support for scheduling and implementing patching and upgrades based on the customer's schedule
  • responding to off-hour emergency events
  • attending customer meetings
  • special monitoring or reporting requests